Wednesday, June 26, 2013

Stonabox Review -The Good The Bad and The Ugly

Stonabox Review -The Good The Bad and The Ugly

My Plan
Hard drive: 1TB
Ram: 4GB
Speed: 100 Mbps
Type: Dedicated
Price: $37 per month, discount to $32 a month when paid in 3 months advance.

-The Good-
The first 3 months were like a dream, constanly getting 3-4 MBps download speed for torrents and FTP downloads were deceint at 1 MBps (my top download speed)  The sales guy who I spook with said that public torrents were allowed aslong As I stayed under my 10TB a month limit here is a direct quote from the email sent to me keep in mind this comes out later "Private trackers are allowed, but its discouraged to leave public torrents seeding in your client since its not required, and public trackers will eat your bandwidth pretty fast"

-The Bad-
The site has limited options hardware wise and does not allow you to pick how your server is setup with the hardware you do chose. My 1 TB was really two 500 GB hard drives in RAID 0, also covers OS and swap partions, acctual usable storage was around 860 GB How every my box FTP server was not proply setup, which I contacted the admin about, sick of waiting for a respone I fixed it myself with 10 minutes of google-fu, and a putty SSH login.

Lackluster email support, I contacted the admin 4 times, all 4 times it took 3-4 days to get back to me (not counting weekends), 2 of the times I resolved the issue myself, with the help of google

One of the drives hard started to fail, I grabed a copy of the SMART data, but the issue never really got resolved before my service ended.

-The Ugly-
The last 4 weeks of my service was horrible.
At the begining of May my first 3 months of service were up, After being sent a new invoice with the incorrect amount, I was offered a discount to send the payment by paypals "gift" option, this was my mistake of doing so as you will see in at the end.

On May 19th, I noticed a lot of my torrents were getting corrupted, so I ran a hard disk scan to find one of my two RAID disk was failing, this of corse was bad I contacted the admin about this, and got no response

On June 2nd, ruTorrent went down, I tried restarting the service by both Webmin and SSH, it would work for a few minutes at best and then crash.  I contacted the admin again, still no response, Seedbox is useless at this time, I am able to download already completed files, but have to check them against the orginal torrent to make sure they are not currepted, almost all of them were, and needed to redownload pieces again.

On June 6th, June 9th, June 11th, and June 17th, I contact the admin again and again, I finally get a response on June 17th afternoon.  Basically saying I volated the Terms of service for haveing a public torrent, the same torrents I asked about and was told that I was allowed to have and my service was being cancled, not even 24 hours to fix the issue.  I said that was fine as long I as I get a refund for the time I could not use the service, an amount was agreed on for deposite on June 19th, On June 26th withou a refund I contact the admin again.  I get this response. Direct quote from email
"Paypal does not perform interventions on payments for services or gift.payments."
Yep, they screwed me over and gloted about it, despite the steelar start, this is not serivce I can stand by. Thanks for screwing me out of $60, hope it was worth it.

-I never got close to my 10TB limit, since I put raito limits on all large files of 1.00-2.00
-I Paid 3 months in advance
-I did not share this box, despite the fact I was told I could

You lied, cheated me, and stole from me, thanks for it,